Order Acceptance and Cancellation Policy:
At Vianne Jewels, we hold the discretionary right to either accept or decline any order. In the event your order is cancelled, you will receive a full refund via the original payment method. We further reserve the right to cancel any orders suspected to be placed by dealers, resellers, or distributors. Following the placement of your order, you will be issued an order number via email for reference in any correspondence about your order. By submitting an order, you commit to providing accurate, current, and complete purchase and account information.
Product and Price Modifications:
The product prices displayed on the Vianne Jewels website are subject to changes without any prior notice. We also maintain the right to modify or discontinue any product or service at any given time, without notice. While we endeavour to ensure the precision of product descriptions and prices on our website, we do not provide any guarantee for their accuracy. In the event of a typographical error or incorrect pricing, we reserve the right to cancel the respective order. If your account has already been charged for such a purchase, you will receive a full refund.
Payment Policy:
All prices displayed on the Vianne Jewels website are denominated in Indian Rupees. Shipping and handling fees are included free of charge. Taxes, where applicable, will be shown at checkout. Please note that Vianne Jewels may not always collect taxes in your state. The absence of tax collection by Vianne Jewels does not exempt your purchases from any applicable taxes. You may have a responsibility to file a state tax return and remit any taxes owed. By placing an order, you confirm your authorization to use the selected payment method, and you authorize Vianne Jewels to charge your order’s total amount. We may suspend orders if the payment method is unverifiable.
Shipping Policy:
We currently ship only within India. We offer Multiple Standard shipping services, and you can choose your preferred shipping option during the checkout process. We do not accept Cash on Delivery (C.O.D.) orders. All orders require a signature upon delivery for security reasons.
Certain products may have a shipping window of up to 14 days. For more detailed information, please refer to our Shipping and Returns page. Vianne Jewels cannot be held accountable for any loss, delivery delays, liability or damage caused by events beyond our control.
Promotional Policy:
Vianne Jewels may periodically offer promotions and sales which you can apply to your orders during checkout. Please note that promotional codes are not transferable. We reserve the right to cancel a promotion or reject a promotional code’s redemption if the total value of the promotional code exceeds a certain limit, typically the item’s price for which the code is being used.
Most of our promotional offers have a limited duration and associated promotional codes that can only be used once per customer. Different offers and promotions cannot be combined. The expiration date of each promotion will be clearly indicated in your account or communicated to you as a customer.
If you have any queries regarding our promotions, feel free to contact us at info@api.viannejewels.com.
